Timings
Orders are dispatched within 24 hours. If you want to make a change within that period simply contact us at rubycares@rubycup.com.
Zero Waste Packaging
To avoid waste we do not send Ruby Cup products out in a box. Instead your Ruby Cup is packaged in a 100% compostable bag which biodegrades quickly in water and soil.
We ship worldwide and offer 2 different shipping methods
Untracked shipping 3.50€ worldwide - FREE for all orders over 30€
Standard tracked average shipping 4-7€ (Europe, N.America, Australia + NZ)
Untracked shipping:
-Untracked shipping is available worldwide but take into account that no tracking is involved and delivery times are longer
-Your order is shipped with normal post without tracking from the UK via the Netherlands (PostNL) and distributed onwards to the postal service provider in the country of destination
-Estimated delivery times:
*Orders within the EU up to 14 business days
*International orders up to 25 business days
-Cost: 3.50€ worldwide - FREE for all orders over 30€
Standard tracked:
Your order is shipped with tracking
-Your order is assigned a tracking number by Spring Global Delivery Solutions, shipped from the UK via the Netherlands (PostNL) and distributed onwards to the postal service provider in the country of destination
-Estimated delivery times:
*Orders within the EU 5-8 business days
*International orders 15-21 business days
-Standard tracked service is only available to selected destinations. Once you place your order and have entered shipping address, you will be shown the shipping options available to you during checkout
-Average cost: 4-7€ (Europe, N.America + Australia + New Zealand)
Premium tracked:
due to COVID-19 this option is temporarily not available
Your order is shipped with tracking
-Your order is assigned a tracking number by DHL or Fedex depending on the country of destination
-Estimated delivery times worldwide: 2-6 business days
-You will receive your tracking number by email directly from Fedex or DHL
-You can track your order here: DHL tracking / Fedex tracking
-Premium tracked service is available to most destinations worldwide
-Average cost: 8-32€ (Europe, N.America + Australia + New Zealand)
Any questions? Visit our help center or write us at rubycares@rubycup.com
